Terms of Use

These Terms of Use ("Terms") govern your access to and use of the websites located at chphousecalls.com and housecall.mdcareflow.com, and all related services, applications, and content (collectively, the "Services") operated by Continuity Health Partners, PLLC ("CHP," "we," "our," or "us"). By using the Services you agree to these Terms. If you do not agree, do not use the Services.

You must be at least 18 years old to use the Services or, if a minor, you must have a parent or legal guardian submit information on your behalf. By submitting an intake form or scheduling a visit, you represent that you have the legal authority to do so.

Information on this website is provided for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment. Reading this site, submitting an intake form, or sending a message does not by itself create a doctor-patient relationship. A clinical relationship is established only after CHP has accepted you as a patient, completed an in-person evaluation, and you have signed our Notice of Privacy Practices and Consent for Treatment.

If you are experiencing a medical emergency, call 911. Do not use this website, the chat widget, the intake form, or any messaging feature to report life-threatening symptoms.

When you submit an intake form, schedule a visit, or contact us, you agree that the information you provide is true, accurate, and complete. You authorize CHP to use that information to contact you, verify insurance eligibility, schedule clinical care, and coordinate with home health agencies, hospitals, and other providers involved in your care, in accordance with our Privacy Policy and HIPAA Notice.

By providing your phone number and checking the SMS consent box (unchecked by default) on our intake form, you agree to receive SMS text messages from CHP Housecalls / Continuity Health Partners (operated by Revly on the CareFlow / Housecall platform) from (734) 251-4006. Messages include appointment confirmations and reminders, patient-portal login and password-reset links, and care-coordination updates. Message frequency varies (typically 1–8 messages per month). Message and data rates may apply. Consent is not a condition of receiving care. You may reply STOP at any time to opt out, and HELP for assistance. Carriers are not liable for delayed or undelivered messages. Mobile numbers are not shared with third parties or affiliates for marketing. See our Privacy Policy.

By providing your email address, you consent to receive transactional emails (intake confirmations, visit summaries, care reminders, billing) and, if you opt in, occasional health-education and program-update emails. You may unsubscribe from non-transactional email at any time using the link in any email or by emailing info@chphousecalls.com.

If you are issued a login to a CHP portal — patient, facility, specialist, or staff — you are responsible for keeping your credentials confidential and for all activity that occurs under your account. Notify us immediately at security@chphousecalls.com if you suspect unauthorized access. You agree not to share your account, attempt to access another user's account, scrape, reverse-engineer, or interfere with the operation of the Services.

CHP bills Medicare, Medicare Advantage, and most major commercial insurers. Patients are responsible for any deductible, copay, or coinsurance amounts not covered by their insurance. Self-pay rates are available on request. Claims, denials, and appeals are handled in accordance with applicable law and the No Surprises Act.

For estimates of out-of-pocket cost (a "Good Faith Estimate"), contact us at billing@chphousecalls.com.

All content on the Services — including logos, brand marks, photographs, written content, icons, and software — is owned by CHP or its licensors and is protected by U.S. and international intellectual-property laws. You may not copy, redistribute, or create derivative works without our prior written permission.

The Services are provided "as is" and "as available". CHP disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any information provided through the Services is accurate or complete.

To the fullest extent permitted by law, CHP and its officers, providers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services. Nothing in these Terms limits liability for personal injury caused by negligence in the provision of medical services or for any liability that cannot be excluded by law.

You agree to indemnify and hold harmless CHP from any claim or demand, including reasonable attorneys' fees, made by any third party arising from your violation of these Terms or your misuse of the Services.

These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Wayne County, Michigan, and you consent to the personal jurisdiction of those courts.

We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when changes were made. Continued use of the Services after a change constitutes acceptance of the revised Terms.

Questions about these Terms? Contact us at info@chphousecalls.com or call (734) 251-4006.